Everything you need to know about Rockpapers
Venues post events with details about the date, time, and venue. Performers browse available events and submit bids with their desired fee. Venues review all bids, check out performer profiles and videos, and can accept a bid, make a counter-offer, or decline. Once a bid is accepted and the (optional) deposit is paid, the contract is binding.
Yes. Digital contracts with electronic signatures are legally binding under the ESIGN Act and UETA. All contracts include event details, agreed pricing, deposit terms, cancellation policies, and digital signatures from both parties.
Contact our support team immediately at support@rockpapers.com. We review all disputes case-by-case, examining the contract, communication history, and any evidence provided. Our goal is fair resolution for both parties.
After an event completes, both parties can leave reviews. Venues rate performers on professionalism, performance quality, punctuality, communication, and likelihood to book again. Performers rate venues on professionalism, venue quality, payment timeliness, communication, and willingness to perform again. Reviews are visible only to logged-in users of the opposite type (venues see performer reviews, performers see venue reviews). Rockpapers reserves the right to monitor and remove any inappropriate or false reviews.
Absolutely. All payments are processed through Stripe, a PCI-compliant payment processor trusted by millions of businesses worldwide. We never store your credit card information on our servers. Stripe handles all sensitive payment data with bank-level security.
Most Venues have a variety of payment options available. You can choose your preferred payment types for each event and the Venue will do its best to accommodate your preferences. In most cases, the Venue pays after the Event Performance is completed via bank ACH to your bank account. Other options include, ApplePay, Google Pay, check, cash & wire transfer. Other electronic payment systems are being added. Set up your payment preferences in your profile settings.
No! Performers receive 100% of their performance fee or gig agreed upon with Venue upfront
If a venue cancels after you've signed the contract and a deposit was paid, you keep the deposit as compensation for blocking your calendar. In many cases, deposits are optional and not always required. When a deposit is paid, it is non-refundable to venues. This protects you from last-minute cancellations and lost income opportunities.
When required, deposits (typically 50% of your bid) create a legally binding contract. In many cases, deposits are optional and not always required - you can choose whether to require one. Once the venue pays a deposit, the gig is secured. If they cancel after paying a deposit, you keep it. This protects you from venues backing out and ensures you're compensated for holding the date.
Yes! Use the calendar management feature to block out personal days, vacations, or dates when you're unavailable. You can also add external gigs (shows booked outside Rockpapers) to prevent double-booking. Your calendar displays all confirmed Rockpapers events, external gigs, and blocked days in one view.
Complete your profile with professional photos, a compelling bio, and performance videos (YouTube or Vimeo). Build your reputation by completing gigs and earning positive reviews. Maintain a professional green room wishlist and set competitive pricing. Respond promptly to venue inquiries and counter-offers.
Rockpapers charges a 5% platform fee on all successful bookings. This fee is added to the total amount you pay. For example, if you accept a $500 bid, you'll pay $525 total ($500 to the performer + $25 platform fee). There are no monthly fees, subscription costs, or charges for posting events or receiving bids.
When you accept a bid, the performer may require a deposit (typically 50%) through our secure payment system. In many cases, deposits are optional and not always required. When a deposit is required and paid, it legally binds the agreement. The performer receives their full payment after the event performance is completed. All payments are handled through the platform.
If a performer fails to show up for your event, you can report a no-show through your dashboard before 11:59 PM on the event day. This will prevent the automatic payment from processing. Our support team will review the case.
In many cases, deposits are optional and not always required. Some performers may require a deposit (typically 50%) to secure the booking. When a deposit is required and paid, it creates a legally binding contract. If you cancel after paying a deposit, it's non-refundable to compensate the performer for blocking their calendar. If the performer cancels, contact our support team to discuss the situation.
Before accepting a bid, you can cancel or modify your event at any time. After accepting a bid, the contract becomes legally binding (especially if a deposit was required and paid). In many cases, deposits are optional and not always required. If you cancel after paying a deposit, it's non-refundable. However, force majeure exceptions apply for natural disasters, severe illness, or other extraordinary circumstances - contact our support team to discuss.
Review each performer's profile, including their photos, performance videos, ratings, and reviews from other venues. You can see their genre, set lengths, experience, and green room requirements. You can also make counter-offers or request additional information before accepting a bid.